Privacy Policy
Last Updated: February 25, 2026
Introduction
Ketamine Media (“we,” “us,” or “our”) operates the website ketaminetreatmentcanada.com (the “Website”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Website and services.
We are committed to protecting your privacy and complying with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, including provincial health information protection laws where applicable.
Please read this Privacy Policy carefully. By using our Website or submitting information to us, you consent to the collection, use, and disclosure of your personal information as described in this Policy.
About Our Service
We operate a free public educational resource that provides information about mental health conditions and treatment options, and connects individuals with independent, licensed medical providers.
We do not provide medical treatment, prescribe medications, or administer any drugs or controlled substances. We are not affiliated with any pharmaceutical manufacturer.
Information We Collect
Information You Provide Directly
When you use our Website, you may choose to provide us with the following types of personal information:
Contact Information:
- Name
- Email address
- Phone number
- Geographic location (city/province)
- Preferred method of contact
Inquiry Information:
- The nature of your inquiry
- Conditions you are interested in learning about
- Preferred provider location
Personal Health Information: When you submit an inquiry through our contact form, you may voluntarily provide personal health information, including:
- Information about medical conditions or symptoms
- Treatment history
- Current medications
- Previous treatments tried
- Other health-related information relevant to your inquiry
Important: We encourage you to limit the personal health information you share through our initial inquiry forms. Detailed medical information should be shared directly with licensed healthcare providers, who are bound by professional confidentiality obligations and provincial health information protection laws.
Information Collected Automatically
When you visit our Website, we may automatically collect certain information, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website
- Date and time of visit
- Device information
This information is collected through cookies and similar technologies. See the “Cookies and Tracking Technologies” section below for more information.
How We Use Your Information
We use the personal information we collect for the following purposes:
To Provide Our Referral Service:
- To connect you with licensed medical providers in our referral network
- To share your inquiry information with providers who may be able to assist you
- To respond to your questions and requests
To Communicate With You:
- To send you information you have requested
- To respond to inquiries and provide support
- To send you important notices about our service
To Improve Our Service:
- To analyze how visitors use our Website
- To improve our Website functionality and user experience
- To develop new features and services
To Comply With Legal Obligations:
- To comply with applicable laws and regulations
- To respond to legal requests and prevent fraud
With Your Consent:
- For any other purpose with your explicit consent
Disclosure of Your Information
Disclosure to Medical Providers
The primary purpose of our service is to connect you with licensed medical providers. When you submit an inquiry through our Website, we share your information with independent, licensed medical providers in our referral network.
This disclosure includes:
- Your contact information
- The nature of your inquiry
- Any health information you have provided
- Your geographic location/preferred provider area
By submitting an inquiry, you expressly consent to this disclosure.
The medical providers in our network:
- Operate independently from us
- Are subject to their own privacy policies and legal obligations
- Are bound by federal and provincial health privacy laws (such as PHIPA in Ontario, HIA in Alberta, or PIPA in British Columbia)
- Are responsible for protecting your information once it is disclosed to them
We encourage you to review the privacy policies of any medical provider you choose to work with.
Other Disclosures
We may also disclose your personal information in the following circumstances:
Service Providers: We may share information with third-party service providers who perform services on our behalf, such as website hosting, data analysis, and email delivery. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
Legal Requirements: We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to:
- Comply with applicable laws or regulations
- Protect our rights, privacy, safety, or property
- Protect the rights, safety, or property of our users or others
- Investigate potential violations of our terms of service
Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your personal information.
With Your Consent: We may disclose your information for any other purpose with your explicit consent.
Consent
How We Obtain Consent
We rely on different types of consent depending on the nature of the information and its use:
Express Consent: We obtain your express consent before:
- Sharing your personal health information with medical providers
- Sending you commercial electronic messages (marketing emails)
- Any other use of sensitive personal information
Implied Consent: We may rely on implied consent for:
- Collecting information necessary to respond to your inquiry
- Using information for purposes that would be reasonably expected
Withdrawing Consent
You may withdraw your consent at any time, subject to legal or contractual restrictions. To withdraw consent:
- For email communications: Use the “unsubscribe” link in any email
- For other purposes: Contact us at contact@ketaminemedia.com
Please note:
- Withdrawing consent may limit our ability to provide services to you
- Withdrawal does not affect the lawfulness of processing based on consent before withdrawal
- We may need to retain certain information for legal or legitimate business purposes even after consent is withdrawn
- Once your information has been shared with medical providers, you must contact them directly regarding their use of your information
Your Privacy Rights Under PIPEDA
Under PIPEDA and applicable provincial legislation, you have the following rights:
Access: You have the right to request access to the personal information we hold about you.
Correction: You have the right to request correction of inaccurate or incomplete personal information.
Withdrawal of Consent: You have the right to withdraw consent for the collection, use, or disclosure of your personal information, subject to legal or contractual restrictions.
Complaint: You have the right to file a complaint with the Office of the Privacy Commissioner of Canada or the applicable provincial privacy commissioner.
To exercise these rights, please contact us at contact@ketaminemedia.com. We will respond to your request within 30 days.
Protection of Health Information
We recognize that health information is particularly sensitive. We take the following measures to protect any health information you provide:
- We limit the health information we collect to what is necessary for our referral service
- We encourage you to share detailed health information directly with healthcare providers rather than through our Website
- We use encryption to protect information transmitted through our Website
- We limit access to health information to personnel who need it to provide our services
- We require medical providers in our network to comply with applicable health information protection laws
Note: Once your information is shared with a medical provider, that provider becomes responsible for protecting your information in accordance with applicable health privacy laws in their province, including:
- Personal Health Information Protection Act (PHIPA) in Ontario
- Health Information Act (HIA) in Alberta
- Personal Information Protection Act (PIPA) in British Columbia
- Other provincial health information legislation as applicable
Security
We implement reasonable technical, administrative, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
These measures include:
- Encryption of data in transit using SSL/TLS
- Access controls limiting who can access personal information
- Regular security assessments
- Employee training on privacy and security
However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including:
- To provide our services to you
- To comply with legal obligations
- To resolve disputes
- To enforce our agreements
Inquiry information is typically retained for two (2) years. After this period, information is securely deleted or anonymized.
Cookies and Tracking Technologies
Our Website uses cookies and similar technologies to improve your experience and analyze Website usage.
Types of Cookies We Use:
Essential Cookies: Necessary for the Website to function properly.
Analytics Cookies: Help us understand how visitors use our Website.
Managing Cookies: Most browsers allow you to control cookies through settings. You can:
- Delete existing cookies
- Block cookies from being set
- Set your browser to notify you when cookies are being used
Note that disabling cookies may affect Website functionality.
For more information about cookies, visit www.allaboutcookies.org.
Third-Party Links
Our Website may contain links to third-party websites, including websites of medical providers in our network. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any website you visit.
Children’s Privacy
Our Website is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at contact@ketaminemedia.com, and we will delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will:
- Update the “Last Updated” date at the top of this Policy
- Post the updated Policy on our Website
- For significant changes, provide notice through our Website or by email
Your continued use of our Website after changes are posted constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Email: contact@ketaminemedia.com
Complaints
If you are not satisfied with our response to a privacy concern, you may contact:
Office of the Privacy Commissioner of Canada 30 Victoria Street Gatineau, Quebec K1A 1H3 Toll-free: 1-800-282-1376 Website: www.priv.gc.ca
Provincial privacy commissioners may also have jurisdiction depending on your location and the nature of your complaint.
Important Notices
Medical Disclaimer: The information on this website is provided for educational purposes only and is not intended as medical advice. Always consult a qualified healthcare provider before making decisions about your health.
Service Nature Disclosure: This website is operated as a free educational resource and referral service. We do not provide medical treatment, prescribe medications, or administer any controlled substances. We are not affiliated with any pharmaceutical manufacturer. We connect individuals with independent, licensed medical providers who make all treatment decisions based on their professional judgment and individual patient evaluation.
Regulatory Notice: Ketamine is a controlled substance under Canada’s Controlled Drugs and Substances Act and Narcotic Control Regulations. Its use for mood disorders is considered off-label (not specifically approved for this indication). All activities involving ketamine may only be conducted by authorized practitioners in accordance with applicable law.
Crisis Resources: If you are in crisis, call 911 or Canada Suicide Prevention Service at 1-833-456-4566
Effective Date: February 25, 2026